In any business, frank and open communication forms the best platform for employee and customer satisfaction. The intense dialog between our organisation and its members is ongoing and transcends hierarchical barriers. Many of our national companies already conduct employee surveys. The results provide valuable pointers on measures designed to further improve smooth cooperation.
One good example is the anonymous employee survey first carried out in 2004 at Linde Gas, in which some 3,000 staff took part. The long-term objective was to achieve a lasting improvement of the working climate and corporate culture as a whole. It is the duty of management to implement annual surveys to ensure the comparability of – and document progress in – fields such as the communication between supervisors and employees. These surveys have now been initiated in South America and Northern Europe as well, and the results of the Linde Gas pilot have been published in the intranet and are thus accessible to all employees.
Moreover, organisational changes and significant events are communicated quickly and in impactful ways. We therefore use several channels, such as internal newsletters and employee maganzines. We also encourage dialog with our co-workers by means of electronic messages addressed directly to them on behalf of the Executive Board or the heads of the relevant business segments.
BOC
BOC employees from around the world have the opportunity to make their voices heard, by participating in regular organisational surveys - both at a local and global level.